legal

Terms of Service

Last updated: October 2026

These Terms of Service ("Terms") govern your use of the LogTide platform and website, operated by Solture S.R.L. (VAT: IT05078680237). By accessing or using LogTide, you agree to be bound by these Terms.

1. Definitions

  • "LogTide" / "We" - Solture S.R.L., the company operating the Service
  • "Service" - the LogTide log management platform, including the cloud-hosted version at app.logtide.dev and the self-hosted software
  • "Website" - the LogTide website at logtide.dev
  • "User" / "You" - any individual or entity using the Service
  • "Your Data" - any log data, configuration, or content you submit to the Service

2. Account Registration

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • You must be at least 16 years of age to use the Service

3. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy. You agree not to use the Service for any unlawful purpose or in violation of these Terms.

4. Your Data

4.1 Ownership

You retain all rights to Your Data. LogTide does not claim ownership of any data you submit to the Service.

4.2 License to Operate

You grant LogTide a limited license to process Your Data solely for the purpose of providing and improving the Service. This license terminates when you delete Your Data or your account.

4.2.1 Data Processing

Where Your Data contains personal data, LogTide acts as your processor under our Data Processing Agreement, which forms part of these Terms.

4.3 Data Responsibility

You are responsible for ensuring that Your Data does not violate any applicable laws or third-party rights. You must have the necessary rights and permissions to submit data to the Service.

5. Open Source License

The LogTide software is licensed under the GNU Affero General Public License v3 (AGPLv3). The open-source license governs your use of the self-hosted software. These Terms govern your use of the cloud-hosted Service and the Website.

6. Service Availability

  • We strive to maintain high availability but do not guarantee uninterrupted access to the Service
  • We may perform maintenance that temporarily affects availability, with reasonable advance notice when possible
  • We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice

7. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
  • LogTide shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • LogTide's total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim
  • These limitations apply regardless of the legal theory (contract, tort, or otherwise)

8. Indemnification

You agree to indemnify and hold harmless LogTide from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

9. Account Termination

  • You may delete your account at any time through the Service settings
  • We may suspend or terminate your account if you violate these Terms or the Acceptable Use Policy
  • Upon termination, your right to access the Service ceases immediately, so export any data you need before then
  • We will delete your account data within 30 days of termination, unless legally required to retain it

10. Intellectual Property

The LogTide name, logo, and branding are the property of LogTide. The LogTide software is open source under AGPLv3, but this does not grant rights to use LogTide trademarks.

Website content (documentation, guides, tutorials) is provided for informational purposes. You may reference and link to it but may not reproduce it in bulk without permission.

11. Changes to These Terms

We may update these Terms from time to time. We will notify users of material changes via the Website or email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Italy and the European Union. Any disputes shall be resolved in the competent courts of Verona, Italy.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14. Paid Plans, Billing and Taxes

This section applies to paid plans of the cloud-hosted Service. Plan limits and prices are shown on the pricing page and at checkout.

14.1 Billing and Renewal

  • Paid plans are billed in advance, monthly or annually, as you choose at checkout
  • Subscriptions renew automatically for the same period until cancelled
  • Payments are processed by Stripe Payments Europe, Ltd. (Ireland). We do not store your full card details

14.2 Taxes

  • Prices for consumers in the EU are shown including the VAT of their country
  • Prices for businesses are shown excluding VAT and other applicable taxes
  • VAT is calculated at checkout by Stripe Tax based on your location
  • EU businesses with a valid VAT identification number are invoiced under the reverse charge mechanism

14.3 Cancellation

  • You can cancel at any time from the Stripe Customer Portal, linked from your billing settings
  • Cancellation takes effect at the end of the current billing period. You keep access to the paid plan until then
  • At the end of the paid period, a cancelled account continues on the Free plan (7-day retention)

14.4 Downgrade and Data Retention

When a subscription is cancelled, the account moves to the Free plan, and data older than the Free plan retention (7 days) will be deleted. When you move to another paid plan with shorter retention, data older than the retention of that plan will be deleted. In both cases we notify you by email at least 14 days before that deletion, and you can export your data while your account is active, including during this notice period.

14.5 Failed Payments

If a payment fails, we keep your plan active for 7 days while the payment is retried. After that, the account is downgraded to the Free plan and section 14.4 applies.

14.6 Quotas

Paid plans include a 10% grace over the monthly quota, with immediate notice. After that, ingestion is paused until the monthly quota resets on the 1st of the next month (UTC) or until you upgrade. Quotas are monthly and reset on the 1st of each calendar month (UTC), regardless of whether you are billed monthly or annually. We do not charge overage fees.

14.7 Refunds

Except where the law or section 15 gives you a right to a refund, fees are non-refundable, and we do not refund partial periods after cancellation.

14.8 Price Changes

We may change prices with at least 30 days' notice by email. The change applies from your next renewal, and you can cancel before then.

15. Right of Withdrawal for EU Consumers

The Service is available to both businesses and consumers. If you are a consumer in the EU (a person acting outside any trade, business or profession), you have a 14-day right to withdraw from a distance contract without giving a reason, starting from the day the contract is concluded.

The Service is digital and starts as soon as you pay. To purchase a paid plan you must expressly confirm the following at checkout, by ticking the box in Stripe Checkout:

I agree to the Terms of Service and request that the service starts immediately. I acknowledge that I lose my right of withdrawal once the service has started.
  • A purchase requires this express request. The service starts at the moment of payment, and the 14-day right of withdrawal is therefore lost once the service has started, as provided by the EU Consumer Rights Directive (2011/83/EU)
  • Questions about your purchase can be sent to [email protected]
  • This section does not limit any mandatory consumer rights you have under the law of your country

16. Contact

For questions about these Terms: